Last updated: November 12, 2025
We stand behind the Striva Light Bar with a 30-day money-back guarantee. If it doesn't deliver, you don't pay.
Return window
You have 30 days from the delivery date to request a return for a refund.
Conditions
- The product must be returned in complete, working condition with all included parts (light bar, dimmer, cable).
- Please include the original packaging where possible.
- Proof of purchase (order number or checkout email) is required.
- Orders can be cancelled free of charge within 1 hour of purchase, before they enter processing.
How to start a return
Email us at hello@trystriva.com to request a Return Merchandise Authorization (RMA). We'll reply with return instructions and the authorized return address. Returns sent without an RMA, or to any other address, may not be accepted.
Return shipping
Return shipping is the customer's responsibility, unless the item arrived defective or damaged — in that case, we cover it. There are no restocking fees.
Refund timing
Once we receive and inspect your return, we'll issue a refund to your original payment method within 5–10 business days. Some banks may take an additional few business days to post it.
Damaged or defective items
If your Striva arrives damaged or defective, email us within 30 days with a photo and your order number, and we'll send a free replacement or a full refund — your choice.
2-Year Warranty
Separate from this return policy, your Striva Light Bar is covered by a 2-year warranty against manufacturing defects. Warranty claims do not require the original packaging. Contact support to start a claim.
Exclusions
- Items marked "Final Sale" are non-returnable.
- Products damaged through misuse, accident, or unauthorized modification are not eligible for a refund.
Questions
hello@trystriva.com · Mon–Fri, 9am–6pm EST.